How to delete your Parcero account and the data linked to it. You don’t need to sign in to read this page.
1. In the app (instant)
- Open Parcero.
- Tap your avatar at the top of the Now screen to open Account.
- Tap “Erase my data” (or “Delete account”, if you signed in with email).
- Confirm. The app deletes the data on the server and on this phone and goes back to the start.
2. Without the app (on the website)
Send the request from the email you used for the account or the purchase. We confirm and delete within 15 days.
Or write directly to privacidade@parcero.tech with the subject “Delete my account”. If you used the app without email (anonymous session) and already uninstalled it, write anyway with the purchase date and store: we’ll try to find the account through the receipt.
3. What we delete
- Your account (anonymous identifier and sign-in email).
- The pass linked to the account and its start dates.
- Shared trips and all positions.
- Crew and night mode: your name and emoji, statuses, times, ride link, help position and the people following you.
- If the trip has other people, it continues for them without you; if it was just you, it’s deleted.
- Your votes on the crew plan, day cards, referral code and waitlist entries.
- The chat usage count (chat text was never stored).
- On the phone: lodging, insurance, itinerary, favorites, stamps and preferences; the arrival alert and trip tracking are turned off.
- Links you sent (trip, follower, invite) stop working.
4. What is kept, for how long and why
- Records of website or pre-sale purchases (email, pass, amount, currency, dates, order number and partner code): 5 years, because tax and accounting law requires it and to handle refunds and complaints. It is no longer linked to the account. If you sign in again with the same email, a pass bought on the website may come back.
- Stripe and Bloopi keep the payment for as long as financial rules require them to.
- App Store and Google Play purchases: the history stays in your store account, which is why “Restore purchase” brings the pass back on a new account. We ask RevenueCat, which verifies those purchases, to delete your record.
- Database backups: they expire on their own within 7 days.
- Providers’ technical logs (IP and access time): a few days, for security.
- Photos or cards you saved to your gallery or shared stay with you and whoever received them.
5. Only want to delete some data?
- Stop sharing a trip or remove a follower on the Crew screen.
- Delete or change your lodging in Account → Stay and insurance.
- For other requests (a copy, a correction), write to privacidade@parcero.tech. Details in the Privacy policy.